With a focus on customer service and support, Carmacks Enterprises is seeking a Desktop Support Technician. Reporting to the IT Manager, the successful candidate will be responsible for the installation, configuration, maintenance and support of computing resources, mobile devices, printers/copiers, and related tasks. Produce and maintain resources for staff such as help sheets, user guides and other electronic materials..

Duties & Responsibilities:

• Provide effective technical support and fault resolution with timely feedback to users, adhering to IT & Technical Resources Service Level Agreements;
• Install, configure, maintain and support computing hardware, peripherals and software, keeping to the terms of license agreements;
• Create, test, deploy and maintain computer operating system images and software installation via scripts including associated documentation;
• Perform preventative maintenance tasks and monitor the performance of the company’s computing resources, taking remedial action as necessary;
• Provide desk-side support to users including diagnosing technology issues and educating users on the hardware and/or software;
• Create and maintains user accounts, email accounts, profiles, and related tasks;
• Arrange for the disposal of office/computer equipment which is no longer functioning;

You will have the following qualifications:

• Relevant training from an accredited institution in Computer Science or related area
• A+, N+, Microsoft Certifications are a bonus
• Intermediate experience supporting Android, BlackBerry and iOS-based mobile devices in a managed (MDM) environment
• Advanced MS Office skills (vlookups, pivot tables etc.) desired but not essential
• Must hold a clean and valid driving license, willing to travel (Mileage reimbursed)

Prefered qualifications:

• Strong written and oral communication skills
• Strong organizational, interpersonal, and time-management skills, with a focus on customer service

This is a part time (3 days per week) position located out of our Nisku office.

APPLY FOR THIS POSITION ONLINE

We thank all applicants; however, only those selected for interview will be contacted.