Desktop Support Technician *Part Time*

With a focus on customer service and support, Carmacks Enterprises is seeking a Desktop Support Technician. Reporting to the IT Manager, the successful candidate will be responsible for the installation, configuration, maintenance and support of computing resources, mobile devices, printers/copiers, and related tasks. Produce and maintain resources for staff such as help sheets, user guides and other electronic materials..

Duties & Responsibilities:

  • Provide effective technical support and fault resolution with timely feedback to users, adhering to IT & Technical Resources Service Level Agreements;
  • Install, configure, maintain and support computing hardware, peripherals and software, keeping to the terms of license agreements;
  • Create, test, deploy and maintain computer operating system images and software installation via scripts including associated documentation;
  • Perform preventative maintenance tasks and monitor the performance of the company‚Äôs computing resources, taking remedial action as necessary;
  • Provide desk-side support to users including diagnosing technology issues and educating users on the hardware and/or software;
  • Create and maintains user accounts, email accounts, profiles, and related tasks;
  • Arrange for the disposal of office/computer equipment which is no longer functioning;

You will have the following qualifications:

  • Relevant training from an accredited institution in Computer Science or related area
  • A+, N+, Microsoft Certifications are a bonus
  • Intermediate experience supporting Android, BlackBerry and iOS-based mobile devices in a managed (MDM) environment
  • Advanced MS Office skills (vlookups, pivot tables etc.) desired but not essential
  • Must hold a clean and valid driving license, willing to travel (Mileage reimbursed)

Prefered qualifications:

  • Strong written and oral communication skills
  • Strong organizational, interpersonal, and time-management skills, with a focus on customer service

This is a part time (3 days per week) position located out of our Nisku office.


We thank all applicants; however, only those selected for interview will be contacted.

Applications Closing: 15/02/2019

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